How to Complain

Raymond James prides itself on delivering first class service to its clients but we recognise that there are times when things go wrong and we may fall short of your expectations.

If you are dissatisfied with the service of Raymond James or the custodian (Pershing), please let us know by addressing your complaint to us at the following address:

Legal Department 

Raymond James Investment Services Limited
Ropemaker Place

25 Ropemaker Street

Alternatively you can email us via or call us on 020 3798 3000 and ask to speak to the Legal Department.

How we deal with complaints

We will acknowledge your complaint and do our best to resolve it promptly and fairly, liaising with the custodian where appropriate, and always bearing in mind our obligation to act in clients’ best interests. We will:

Once we have investigated and assessed your complaint, we will tell you whether or not we have upheld it.

If you do not agree with our decision, you may refer your complaint to the Financial Ombudsman Service:

We will provide you with full details of this when we write to you with our final decision.

You can ask your wealth manager to give you a copy of our complaints handling procedure at any time.

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